Concierge
White-glove concierge for owners, tenants, and international clients — relocation, setup, lifestyle, and ongoing support.
- 22 service pathways
- 1 central intake desk
- 24h response target
Overview
Concierge Overview
A quiet, capable concierge desk that handles what would otherwise consume the client's own hours.
Clients We Serve
- Relocating families
- Overseas owners
- New tenants
- Executive move-ins
- Family offices
Designed to Deliver
- Time
- Discretion
- Reliability
- Local access
- Consistency
Performance
Performance Indicators
Clear operational indicators keep every engagement measurable and accountable.
Concierge Discipline
Every request logged, tracked, and closed — nothing left informal.
24/7
Guest and owner line
1,000+
Requests fulfilled per year
200+
Vetted service partners
100%
Confidential handling
30+
Nationalities served
4.9/5
Client rating
Scope
Service Scope
Every workstream is handled in one client-first system.
Relocation
- Home search
- School liaison
- Movers
- Setup and licences
Home Setup
- Utility activation
- WiFi
- Furniture and appliances
- Housekeeping and staff
Lifestyle
- Reservations
- Travel
- Personal shopping
- Events
Ongoing Care
- Bill management
- Home visits
- Maintenance
- Absence oversight
Approach
Our Approach
A defined onboarding path from mandate to steady-state service.
- 1
Mandate
- 2
Preferences audit
- 3
Partner network
- 4
Activation
- 5
Ongoing service
Financials
Financials & Value
Transparent value, clean reporting, and clear ownership of every cost.
Membership Tiers
Concierge access priced by request volume.
Cost Transparency
Vendor costs passed through with no mark-up.
Utilisation Reports
Quarterly summary of requests fulfilled.
Loyalty Discounts
Preferred rates with our vetted partner network.
Operations
Operations & Delivery
Every action has an approval path, visible client updates, and clean records.
Discretion
Confidential handling of every request.
Named Concierge
One concierge per client — no ticket queue.
Vetted Partners
Every service partner reviewed and rated.
Followed-Through
Every request closed with confirmation.
Workflow
Engagement Workflow
- 1
Onboard
- 2
Audit
- 3
Activate
- 4
Serve
- 5
Review
Transparency
Reporting & Transparency
Structured updates without chasing fragmented information.
- 1
Preferences file
- 2
Request log
- 3
Vendor performance
- 4
Quarterly summary
- 5
Cost pass-through report
- 6
Annual review
Governance
Trust & Governance
Confidential
Every request handled under privacy discipline.
White-Glove Standards
Every partner selected for reliability and taste.
Named Concierge
One accountable contact for every request.
Fees
Fees & Structure
Fees are confirmed after scope, complexity, and requirements are aligned.
- 1
Individual membership
- 2
Family membership
- 3
Family-office retainer
Proposal
Request a Concierge Proposal
Tell us what you need. We'll confirm scope, timing, and the right service path.
Concierge Consultation Request
Reply within 24 hours
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Never shared without your consent.
FAQ
Frequently Asked Questions
JBJ Global Real Estate
Ready for a Concierge Who Delivers Quietly?
Share your situation — our concierge desk will confirm tier, scope, and starting point.